Refund & Cancellation Policy
Last updated 2 November 2026
We want cancelling to be simple and refunds to be fair. We have no paid plans on sale yet; this policy applies once we do.
The short version
- Cancel at any time. You will not be charged for the next billing period.
- Refunds are at our discretion for requests made within 14 days of a charge.
- Your rights under consumer law are not affected.
This summary is for convenience. The full text below applies.
On this page
1Cancelling your subscription
You can cancel at any time from your account or by emailing us. Your access continues until the end of the period you have paid for, and you will not be charged for the next billing period.
2Refunds
We consider refund requests made within 14 days of a charge, and decide them at our discretion. We are most likely to approve a refund when:
- you were charged by mistake or charged twice
- your subscription renewed and you meant to cancel
- the Service did not work for you and you stopped using it soon after being charged
We do not normally refund charges older than 14 days or accounts ended for breaching our Terms of Service, unless the law requires it.
3If we discontinue a Service
If we discontinue a paid Service, we will refund prepaid fees for the period you will not receive.
4Your consumer rights
If you are a consumer in the European Union or United Kingdom, you may have a legal right to withdraw from a purchase within 14 days and receive a refund. Nothing in this policy limits rights you have under the law where you live.
5How to ask
Email support@veydrum.com from your account's address and tell us which charge you are asking about. Approved refunds go back to your original payment method. Your bank decides how long the money takes to arrive.